Archive for the 'Quotes' Category

Fortunately for me, one of my great bosses was a woman – JoAnn Doherty – she was and still is a great mentor.

May 3, 2013

I have had four really great bosses who, combined, cover over 20 years of my career. They all had slightly different styles, but all were positive mentors who let me make own mistakes – no micromanaging. Gave me a task & then left me to accomplish it. They were always open and available to answer questions and/or to give guidance. They truly wanted me to succeed, constantly giving constructive feedback, good and “bad”. When mistakes were made, they became teaching moments for my bosses – they would help me realize what I “could have done” rather than what I “should have done”.

In short, they have helped to make me what I am today, confident and, I like to think, a good boss – working on great. I mentor more than “boss”; we learn what we are taught. I love this quote:

There is a real difference between managing and leading. … Managing winds up being the allocation of resources against tasks. Leadership focuses on people. My definition of a leader is someone who helps people succeed.” Carol Bartz, Yahoo! CEO

“The major reason for s…

August 20, 2012

“The major reason for setting a goal is for what it makes of you to accomplish it. What it makes of you will always be the far greater value than what you get.”
–Jim Rohn, American entrepreneur

Work Is Reward Not Punishment

November 18, 2009

Your success in any occupation depends on your enjoyment.
Loving your work makes the difference.
If you enjoy what you do, you’ll be successful.
If you don’t enjoy what you do, you won’t be successful.

Your chances for success are directly proportional to the degree of pleasure you derive from what you do. If you have a job you hate, face the fact squarely and get out. You’ll never achieve real success unless you like what you are doing.

Success in its highest and noblest form calls for peace of mind, enjoyment, and happiness which comes only when you find the work that you like best.

You don’t pay the price for success. You enjoy the price for success.
Work is love made visible.

© 2009

Customer Service

November 4, 2009

Everyone is in the business of customer satisfaction. Who are your customers and how are they doing?

The purpose of a business is to create and keep a customer. All business activities must be focused on this central purpose.

You keep customers by delivering on your promises, fulfilling your commitments and continually investing in the quality of your relationships.

If your job is customer satisfaction, your real job title is Problem-Solver!

Offer your customers a long-term relationship, then do everything possible to build and maintain it.

Express your admiration for the traits, possessions or accomplishment of your customer. Little things mean a lot.